Frequently Asked Questions
How do you nail my recommendations?
How do you nail my recommendations?
To start, you'll take our quiz and choose the outdoor activity you'd like recommendations for - currently, we support climbing, hiking, skiing, snowboarding, and trail running.
The quiz helps us understand your goals, sizes, and preferred experiences. Once you complete the quiz, human experts review the results to curate your recommendations.
Have something specific in mind? You can leave a note for your expert. Whether it’s gearing up for a trip, wanting us to focus on a favorite brand, or looking for a bold heli-skiing experience, we’re here to help!
How do you define "experiences"?
How do you define "experiences"?
By "experiences," we mean everything from educational clinics with mountain guides to personal coaching and adventure trips. In the quiz, you'll tell us what you're looking for, and we'll provide tailored experience options based on your interests.
How do I make a purchase?
How do I make a purchase?
When we email you your recommendations, click "Buy Now" on whatever you want. Within one business day, you'll receive an invoice, tracking information for any purchased items, and - if you've booked an experience - an email introducing you to the provider. Returns will be handled in accordance with the policies of the respective retailers or experience providers.
Experiences, gear, and apparel are expensive - what are pricing and fees like?
Experiences, gear, and apparel are expensive - what are pricing and fees like?
During the quiz, you tell us your preferred spending range for experiences, gear, and apparel, and we tailor all our recommendations to fit your budget.
What is the service fee for?
What is the service fee for?
Your first quiz with us is free! For any additional quizzes, a $20 service fee applies, which will be credited toward anything you purchase. This fee helps support the mountain guides, stylists, and gear experts who dedicate their time and expertise to providing personalized recommendations you'll love.
Is this a subscription?
Is this a subscription?
This is a pay-as-you-go service, not a subscription. We offer personalized recommendations tailored to your activity and currently serve climbers, hikers, skiers, snowboarders, and trail runners. After your first quiz, each curation includes a $20 fee, which is then credited to whatever you choose to buy.